Shipping policy
Each ACACIA piece is prepared with care. During periods of high demand and due to our detailed quality checks, processing may take an additional 3–5 business days. We appreciate your understanding as our team works to ensure your order arrives in flawless condition.
International shipping rates
We offer international delivery to most regions worldwide, including Southeast Asia, Europe, the United States, Canada, and Brazil.
- Free standard shipping on all orders above USD 100.
- A flat rate of USD 30 applies to orders below this amount.
All orders are shipped under the name ACACIA Paris, with reliable tracking.
Processing time
Once we receive your order, our logistics team prepares and inspects each item before dispatch.
Processing typically takes 2–5 business days, depending on warehouse workflow and carrier availability.
You will receive an email confirmation once your order has been processed, followed by a tracking number when the parcel leaves our warehouse.
International delivery time
ACACIA partners with trusted international couriers to ensure safe and traceable delivery.
Estimated delivery times by region are as follows:
RegionEstimated delivery time
| Region | Business Days |
| United States & Canada | 14–25 business days |
| Europe | 14–25 business days |
| Southeast Asia | 10–20 business days |
| Latin America | 18–28 business days |
| Oceania | 14–25 business days |
| Middle East | 14–25 business days |
| Africa | 20–30 business days |
Delivery times are approximate and may vary depending on customs procedures and carrier schedules.
International duties and taxes
Customs duties, import fees, and local taxes are the responsibility of the recipient.
These charges vary by country and are assessed based on the declared value of the shipment and local regulations.
Please check with your local customs office for more information before placing your order.
Tracking your order
A tracking number will be sent via email once your order has left the warehouse.
Please allow up to 12 hours for tracking updates to appear on the carrier’s website.
You can track your order directly using the link provided in your shipping confirmation email.
Delayed or lost packages
In the event of a delay, ACACIA Paris will do its best to expedite your delivery.
However, we cannot assume responsibility for delays caused by carriers, customs procedures, or other circumstances beyond our control.
If your package appears lost or delayed, please first contact the shipping carrier directly, as they can often resolve delivery issues more quickly.
If you are unable to resolve the issue, please reach out to us and we will assist you promptly.