Shipping and Return Policy

Each ACACIA piece is prepared with care. During periods of high demand and due to our detailed quality checks, processing may take an additional 3–5 business days. We appreciate your understanding as our team works to ensure your order arrives in flawless condition.

Shipping Policy

International shipping rates

We offer international delivery to most regions worldwide, including Southeast Asia, Europe, the United States, Canada, and Brazil.

  • Free standard shipping on all orders above USD 100.
  • A flat rate of USD 19 applies to orders below this amount.

All orders are shipped under the name ACACIA, with reliable tracking.

Processing Time

Once we receive your order, our logistics team prepares and inspects each item before dispatch.
Processing typically takes 2–5 business days, depending on warehouse workflow and carrier availability.

You will receive an email confirmation once your order has been processed, followed by a tracking number when the parcel leaves our warehouse.

International delivery time

ACACIA partners with trusted international couriers to ensure safe and traceable delivery.
Estimated delivery times by region are as follows:

Region Estimated delivery time

  • United States & Canada 14–25 business days
  • Europe 14–25 business days
  • Southeast Asia 10–20 business days
  • Latin America (including Brazil)18–28 business days
  • Oceania (Australia, New Zealand) 14–25 business days
  • Middle East 14–25 business days
  • Africa 20–30 business days

Delivery times are approximate and may vary depending on customs procedures and carrier schedules.

International duties and taxes

Customs duties, import fees, and local taxes are the responsibility of the recipient.
These charges vary by country and are assessed based on the declared value of the shipment and local regulations.
Please check with your local customs office for more information before placing your order.

Tracking your order

A tracking number will be sent via email once your order has left the warehouse.
Please allow up to 12 hours for tracking updates to appear on the carrier’s website.

You can track your order directly using the link provided in your shipping confirmation email.

Delayed or lost packages

In the event of a delay, ACACIA Paris will do its best to expedite your delivery.
However, we cannot assume responsibility for delays caused by carriers, customs procedures, or other circumstances beyond our control.

If your package appears lost or delayed, please first contact the shipping carrier directly, as they can often resolve delivery issues more quickly.
If you are unable to resolve the issue, please reach out to us and we will assist you promptly.

Return policy

How to Request a Return

All returns must be requested online before sending any item back.
Please contact us through our official store chat or customer service channel and provide:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return
    Our team will review your request and guide you through the next steps.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and in their original packaging.
  • All accessories, tags, and protective materials must be included.
  • Returns must be requested within 7 days of receiving your order (or the platform’s official return window).

Approved Returns

Once your return request is approved:

  • We will provide you with a return authorization and instructions.
  • Only items sent back following our instructions will be accepted.

Refunds

After we receive and inspect the returned item:

  • Refunds will be issued to your original payment method or according to the marketplace’s refund rules.
  • Shipping fees and any additional service fees are non-refundable unless the return is due to our error.